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Patient Service Coordinator

NACA, Inc.
Job Description

Job Title:                Patient Service Coordinator

Salary:                        $13.02 hourly

Job Type:                Full-time (Non-Exempt)

Closing Date:                Open Until Filled


Essential Duties:

  • Answers all incoming calls promptly, identifies a triage candidate and effectively refers this patient to the Triage Flow Manager/Patient Navigator. Records and delivers all messages to the appropriate units.
  • Provides excellent customer service to patients, staff, and the general public.  
  • Maintains patient confidentiality according to the HIPAA regulations at all times.  
  • Maintains a calendar of appointments for the Clinic Providers and Health Promotion by scheduling patient appointments, keeping a “call on-cancellation list”, continual update of patient demographics and insurance status, template updates to cover patient care availability Monday through Friday.
  • Establishes new patients and provides assistance with AHCCCS enrollment as directed.
  • Continuously performs data entry into electronic database, RPMS; and provides quantitative and qualitative reports as requested by supervisor.
  • Listens, records and directs complaints from patients and general public on appropriate form and in a timely manner to appropriate personnel.
  • Maintains the reception desk and the patient waiting room: Scans, assesses and continuously keeps the waiting room and reception desk clean and orderly throughout the day; At the end of the day a thorough walk through, cleaning and organizing must be completed.
  • Maintains an inventory list of office supplies and provides a purchase order request for replacement of office supplies on a routine/scheduled basis.
  • Participates in cross training to improve skills in medical records.
  • Performs other duties as assigned.


Minimum Requirement:

High School Diploma or its equivalent; 1-2 years of experience in the field or related area.  Valid Arizona Driver License, Class I Fingerprint Clearance, CPR, First Aid and HIPAA Certification.


Knowledge, Skill and Abilities:

  • Knowledge of front office and reception principles, practices and techniques sufficient to provide necessary and effective service to patients.
  • Excellent oral and written communication skills and interpersonal skills.
  • Ability to work in a fast-paced, stressful environment.
  • Maintains billing software updates correctly for patient payments, by cash or credit card.
  • Skill in the operation of a computer; sufficient to enter, retrieve and work computer systems.
  • Strong phone etiquette.
  • Excellent organizational and time management skills.
  • Demonstrates satisfactory skill in decision making in accordance with NACA policies and procedures.


*Must complete and submit an NACA, Inc. Employment Application, Letter of Interest and Resume.  Application can be obtained through website Any question, please contact Human Resources at (928)526-2968.


Employer exercises EEOC and Indian preference in accordance with the Indian Preference Act (Title 25, US Code, Sections 44-46, 472 and 272).  If you wish to exercise Indian Preference and you are a registered member of a federally or state recognized tribe, attach copy of tribal Certificate of Indian Blood (CIB).

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