Chamber Master Template

Guest Room Attendant

Grand Canyon Railway | The Grand Hotel
Job Description
Basic Function:                                                        
Clean guest rooms and suites to ensure highest standards of cleanliness and service. Reports maintenance deficiencies, handles guests’ requests and ensures the confidentiality and security of all guest rooms and suites.
Duties & Responsibilities:
  • Fully understand and support Xanterra Mission Statement and Core Values.                                            
  • Clean assigned guest accommodations to Company standards (within allocated time period) including making beds, cleaning bathrooms, dusting, amenities, removing dirty linens, cleaning outside guest rooms, in hallways and surrounding grounds.
  • Control all keys, master and guest room keys, and maintain security of guest rooms, both vacant and occupied.
  • Strictly follow standards in cleaning stay over rooms in dealing with guest’s property.
  • Follow instructions given by Inspector, Supervisor or Management regarding having to return to the room to correct any discrepancies.
  • Strictly follow all lost and found procedures.  Immediately report lost and found items to the Inspector, Supervisor or Management.
  • Report any maintenance related problems to the Inspector, Supervisor or Management immediately.
  • Stock cart neatly and safely, according to standards as instructed.
  • Follow instructions in use of all chemicals and cleaning agents.
  • Practice and adhere to environmental and risk management procedures, including recycling and morning stretch to ensure a safe working environment.  Report any safety problems immediately to your supervisors.
  • Wear required personal protective equipment while performing tasks.
  • Effectively performs tasks without close supervision.
  • Other duties as assigned.
Preferred Qualifications:
  • Knowledge of rooms and hotel layout The Grand Hotel property, including general knowledge of available services with the ability to convey information to the guests.
  • Previous experience in a housekeeping or custodial position.
Basic Competencies:
  • Verbal comprehension (Understand oral and written communications, follow detailed directions to ensure proper delivery and pickup of guest baggage.
  • Communication skills (provide clear instructions/directions)
  • Reasoning skills (problem solving and troubleshooting skills)
Employment Conditions:
  • Work safely to prevent on the job accidents and injuries
  • Work safely to ensure company equipment is secure.
  • Exposure to hazardous materials, including bio-hazard and cleaning chemicals.
  • Wear protective equipment as required by the job duties.
  • Completes required training as it pertains to the assigned role.
  • Work hours may include a nonstandard workweek, overtime, and various shift work as needed.
Physical Requirements:
While performing the duties of this job, the employee is:
  • Constantly listening, hearing, seeing, standing, walking, balancing, climbing, twisting, eye/hand coordination, manual dexterity, handling, wrist motion, bending/ stooping and carrying, lifting, pushing, and pulling items weighing up to 75lbs and constantly pushing loaded cart weighing up to 300lbs
  • Trunk Strength-The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without giving our or fatiguing.
  • Static Strength-The ability to exert maximum muscle force to lift, push, pull or carry objects.
  • Will be required to stand and walk for long periods of time and to occasionally walk on uneven surfaces.

COMPENSATION:  $12.90 per hour.

BENEFITS: For full-time employees, Xanterra offers a comprehensive benefits package including:  Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; Vacation, Sick and Holiday Paid Time Off; 401(k) with Company Match; Employee Assistance Plan; Education Assistance; and Employee Discounts and Travel Deals. Affordable dormitory housing and meal plan available.

EEO: Xanterra is committed to a diverse and inclusive workplace.  We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Contact Information

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