Chamber Master Template

Dining Room Supervisor

Grand Canyon Railway | The Grand Hotel
Job Description
Basic Function:                                                
This is a floor supervisory position that requires coordination between staffing and business levels assisting where necessary to accommodate guest service.
  Duties & Responsibilities:                        
  • Fully understand and support Xanterra Mission Statement and Core Values.
  • Effective enforcement of all Xanterra Tusayan, LLC F&B standards, policies and procedures.
  • Support F&B Training programs as assigned.
  • Comply with all state laws and company policies regarding alcohol.
  • Ensure proper accounting procedures are enforced for check outs, voids, comps, special event
billing, tours and resumes.
  • Support all FOH activities in food and beverage outlets.
  • Ensure all guest/employee challenges and complaints are handled in a professional manner.
  • Continually operate all facilities to maximize food, beverage, labor and operational costs
within budget.
  • Ensure staff members are in pressed and clean uniform with their nametag.
  • Support participation in updating attendance cards for all employees.
  • Ensure dining room facilities are maintained and clean.
  • Enforce all side work duties are assigned and completed.
  • Administer disciplinary actions fairly and consistently working with Operations Manager, General Manager and/or Human Resources.
  • Conduct Service Briefings daily before shifts.
  • Communicate with other Service Managers and Unit Manager on a regular basis after a shift.
  • Complete Accident Reports thoroughly and communicate with the Risk Manager ASAP.
  • Other duties assigned.
Minimum Qualifications:
  • Must be at least 18 years of age or older to be able to legally serve and sell alcohol beverages in the state of Arizona.              
Preferred Qualifications:
  • Knowledge of food and beverage service acquired through at least 6 months previous experience in food service management
  • Basic knowledge of Word & Excel software
Basic Competencies:
  • High level guest service skills.
  • Verbal comprehension (Understand oral and written communications, follow detailed directions).
  • Communication skills (provide clear instructions/directions)
  • Reasoning skills (problem solving and troubleshooting skills)
  • Basic computer skills.
  • Basic math skills.
Employment Conditions:
  • Work safely to prevent on the job accidents and injuries.
  • Work in inclement restaurant conditions.
  • Work safely to ensure company equipment is secure.
  • Wear protective equipment as required by the job duties.
  • Complete required alcohol awareness and food safety certifications.
  • Work hours may include a nonstandard workweek, overtime, and various shift work as needed.
Physical Requirements:
While performing the duties of this job, the employee is:
  • Constantly standing, walking, twisting, using eye/hand coordination, manual dexterity, handling, wrist motion, bending/ stooping.
  • Frequently carrying, bending, stooping, lifting, pushing, and pulling items weighing up to 10lbs.
  • Occasionally carrying, bending, stooping, lifting, pushing, and pulling items weighing up to 50lbs.
  • Constantly listening, hearing, seeing, and speaking.
  • Will be required to stand and walk for long periods of time on cement floors and to occasionally walk on uneven surfaces.
COMPENSATION:  $ 14.80 per hour.
BENEFITS: For full-time employees, Xanterra offers a comprehensive benefits package including:  Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; Vacation, Sick and Holiday Paid Time Off; 401(k) with Company Match; Employee Assistance Plan; Education Assistance; and Employee Discounts and Travel Deals. Affordable dormitory housing and meal plan available.
EEO: Xanterra is committed to a diverse and inclusive workplace.  We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

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