Chamber Master Template

Restaurant Supervisor

Grand Canyon Railway | The Grand Hotel
Job Description
Floor supervisory position that requires coordination between staffing and business levels assisting where necessary to accommodate guest service. The Grand Hotel offers limited discount housing options.
If you have the ability to perform the following, and posses the qualifications listed we would like to talk to you. 
Duties and Responsibilities (not limited too):
  • Support F&B Training programs as assigned.
  • Comply with all state laws and company policies regarding alcohol.
  • Ensure proper accounting procedures are enforced for check outs, voids, comps, special event billing, tours and resumes.
  • Support all FOH activities in food and beverage outlets.
  • Ensure all guest/employee challenges and complaints are handled in a professional manner.
  • Continually operate all facilities to maximize food, beverage, labor and operational costs within budget.
  • Ensure staff members are in pressed and clean uniform with their nametag.
  • Support participation in updating attendance cards for all employees.
  • Ensure dining room facilities are maintained and clean.
  • Report all maintenance requests to extension 1030 and notify other managers.
  • Enforce all side work duties are assigned and completed.
  • Administer disciplinary actions fairly and consistently working with Operations Manager, General Manager and/or Human Resources.
  • Conduct Service Briefings daily before shifts.
  • Check to ensure all indoor and outside signage is correct and clean.
  • Communicate with other Service Managers and Unit Manager on a regular basis after a shift.
  • Complete Accident Reports thoroughly and communicate with the Risk Manager ASAP.
  • Knows proper evacuation procedures and execute in an efficient, timely manner.
Minimum Qualifications:
  • Must be at least 18 years of age or older to be able to legally serve and sell alcohol beverages in the state of Arizona.
Preferred Qualifications:
  • Knowledge of food and beverage service acquired through at least 6 months previous experience in food service management
  • Basic knowledge of Word & Excel software
Basic Competencies:
  • High level guest service skills
  • Verbal comprehension
  • Communication skills
  • Reasoning skills
  • Basic computer and math skills
For full job description and to apply at:
Contact Information

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