Community Health Worker
Under direct supervision of the Health Promotion Program Manager, this role is responsible for providing community health care services that support patients living with chronic disease. Staff member will spend much of the time engaging patients with home visits and providing patient education about general wellness and healthy living. This person will be responsible for liaising between patients in the community, NACA health care providers, and Health Promotion (HP) staff to ensure patients understand their diagnoses and treatment plans and/or appropriate care.
ESSENTIAL DUTIES AND RESPONSIBILITES
- Organize and conduct community outreach activities focused on chronic conditions like diabetes, heart disease, and obesity.
- Coordinate and schedule patient home visits and travel to them for the purpose of wellness checks, patient education, and general treatment plan evaluations.
- Promote a healthy lifestyle to patients and work with the HP staff and clinicians (medical providers and behavioral health staff) to ensure continuum of care.
- Identify health focus areas based on CDC grant program goals and work to achieve those.
- Maintain close working relationship with medical and providers to convey information and ensure patient well-being between clinic medical visits.
- Provide reports of patient visits and/or encounters. Collects patient data (vital signs, etc.) as needed and reports all patient encounters in RPMS.
- Responsible for meeting CDC grant program goals.
- Participate in the Quality Improvement Program through incident reporting and identifying opportunities for improvement.
- Will be asked to fill in for clinic CMAs as needed
- Perform other duties as assigned.
SKILLS, KNOWLEDGE, & ABILITIES
- Knowledge of medical assistant principals, practices, and techniques enough to provide necessary and effective service to patients.
- Knowledge of electronic health records.
- Experience working with Native American clients. Navajo speaking preferred.
- Knowledge of medical terminology.
- Knowledge of diabetes, obesity, and heart disease.
- Good communication and interpersonal skills to work with staff, supervisor, and key clinical staff.
- Knowledge of Microsoft Software specifically Outlook, Excel, Word, and Internet.
- Ability to carry out assignments to their completion within expected deadlines.
- Ability to handle stressful situations in a calm and professional manner.
- Ability to perform moderately complex work, review work for accuracy and completeness, and to follow established procedures.
- Ability to write reports and correspondence.
- Ability to maintain strict confidentiality and comply with HIPAA policies and expectations.
- Ability to prioritize tasks to work under pressure.
- Ability to work independently and with minimal supervision when out in the field- but also must be able to work within a team setting.
- Demonstrate satisfactory skill in decision making in accordance with NACA policies and procedures.
High school diploma or GED, plus an accredited certification as a Medical Assistant. One-year experience in a clinical setting. Clinical competencies updated annually with staff development and training. Previous experience as a community outreach worker preferred, along with experience working with patients living with chronic disease- heart disease and diabetes.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid Arizona Driver’s License. Level I Fingerprint Clearance. CPR, First Aid, CMA licensure, and HIPAA Certification. Must pass a criminal background investigation and fingerprint clearance in accordance with NACA policy.
While performing the duties of this job, the employee is occasionally required to sit, walk, and stand within a normal office environment. Manual dexterity needed for using a calculator and the computer keyboard. This description is intended to provide only basic guidelines for meeting job requirements. The employee must occasionally lift and/or move up to 10 pounds. Responsibilities, skills and working conditions may change as needs evolve. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Occasional overtime may be required and/or hours may be shortened as business needs dictate. The noise level in the work environment is usually moderate.
*Must complete and submit an NACA, Inc. Employment Application, Letter of Interest and Resume. Application can be obtained through website www.nacainc.org. Any question, please contact Human Resources at (928)526-2968.
Employer exercises EEOC and Indian preference in accordance with the Indian Preference Act (Title 25, US Code, Sections 44-46, 472 and 272). If you wish to exercise Indian Preference and you are a registered member of a federally or state recognized tribe, attach copy of tribal Certificate of Indian Blood (CIB).