Chamber Master Template

The Grand- Guest Service Agent

Grand Canyon Railway | The Grand Hotel
Job Description
 Compensation: $12.90 per hour plus full rewards benefits package. Affordable housing and meal plan. 
About the position:

The Guest Service Agent professionally greets and welcomes guests upon entrance, provides high level service while ensuring smooth guest registration, checkout, accurately collects payment and provide property information to the guests.

Duties & Responsibilities:
  • Fully understand and support Xanterra Mission Statement and Core Values.
  • Follows all established front desk procedures in carrying out assigned duties.
  • Provides high level service while registering guests in a prompt, efficient and courteous manner.
  • Handle guest accounts properly including posting of charges, and collection of payment.
  • Maintain strict guest security in controlling keys, issuing keys, and divulging guest information.
  • Knowledgeable of property information (hours of operations, activities, etc.) and provide accurate information of Grand Canyon National Park and surrounding areas to guests inquires.
  • Responsible to receive a guest’s request or complaint; own it and follow up to verify the request or problem has been resolved to the guest’s satisfaction; involve the supervisor as necessary.
  • Work closely with Housekeeping department to keep status of rooms current and up to date.
  • Book out of park tours for guests as requested, based on availability.
  • Work with Bell staff to assist guests with requests as needed.
  • Adhere to all Xanterra Tusayan, LLC lost and found procedures.
  • Maintain bank with accuracy and security; close out at end of shift bank, balance and deposit.
  • Ability to shift priorities and duties as directed by supervisor.
  • Other duties as assigned.
Minimum Qualifications:
  • Previous experience in a guest facing position, such as front desk or concierge with money handling responsibilities.
  • Experience with computers and Windows type software.
Basic Competencies:
  • High level of professionalism and communication skills (provide clear instructions/directions).
  • Verbal comprehension (Understand oral and written communications, follow detailed direction).
  • Attention to Detail skills (minimize the risk of error).
  • Reasoning skills (problem solving and troubleshooting skills).
  • Multi-tasking and prioritization skills.
  • Intermediate computer skills.
First Class Hospitality Careers: 
Xanterra Parks & Resorts® The Grand Hotel  "We are an Equal Opportunity Employer, Female/Minority/Veterans/Disabled/Sexual Orientation/Gender Identity."
Contact Information

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